Last updated: September 4, 2026
Hooked & Happy ("we", "us", "our") is a small handmade crochet studio, and we operate this website (hookedandhappy.in) to sell our handcrafted bags, plushies, home decor, and other crochet pieces directly to you. Your trust matters to us as much as our craft does, so this Privacy Policy explains what information we collect when you shop with us, how we use it, and the choices you have.
1. Information We Collect
- Contact & order details - your name, email address, phone number, and shipping/billing address, collected when you place an order, create an account, or sign up for our newsletter.
- Order history - the handmade pieces you've purchased, order value, order status, and any notes you leave for us (e.g. custom colour requests).
- Payment information - all payments are processed securely through Razorpay. We never see or store your full card number, UPI ID, or bank details on our own servers.
- Wishlist & browsing data - items you save to your wishlist (stored in your browser) and general usage data such as pages visited, device, and browser type, which helps us understand what our customers love.
2. How We Use Your Information
- To make and dispatch your handmade order, and keep you updated on its progress
- To respond to your questions, custom requests, or support messages
- To send you newsletters, new-collection drops, or handwritten discount codes - only if you've opted in
- To improve our website, our range, and how we run the studio
- To prevent fraud and keep transactions secure
3. Sharing Your Information
We're a small studio - we don't sell your personal information to anyone. We only share what's needed with:
- Razorpay, to process your payment securely
- Our courier/shipping partners, so your order reaches you
- Service providers who help us run the website (such as hosting and email delivery), who are bound to keep your data confidential
- Government or legal authorities, if required by law
4. Cookies
We use cookies to keep your cart and wishlist working smoothly, remember your preferences, and understand how visitors browse our site. You're welcome to disable cookies in your browser, though your cart and wishlist may not work as expected.
5. Data Security
We take reasonable care to protect your personal information. That said, no method of sending information over the internet is completely secure, so we can't guarantee absolute security.
6. Data Retention
We keep your information only for as long as we need it - to fulfil your order, handle any returns, and meet our legal obligations.
7. Your Rights
You can ask us to access, correct, or delete your personal information at any time by writing to us at hookedandhappy.in@gmail.com.
8. Children's Privacy
Our website is meant for shoppers aged 18 and above, and we don't knowingly collect personal information from children.
9. Changes to This Policy
As our studio grows, we may update this Privacy Policy from time to time. Any changes will be posted here with a revised "Last updated" date.
10. Contact Us
Questions about your privacy or your data? Reach out anytime:
Hooked & Happy
Email: hookedandhappy.in@gmail.com